Hardcat Privacy Policy

How Hardcat handles your personal information. 

About_Policy and Agreements


1. Version History

2. Terms and Conditions

3. Hardcat Privacy Policy


1. Version History

  • Date: 16th April 2014 Change Description: Created Changed By: Rod Dalton Version 1.0
  • Date: 28th April 2014 Change Description: Minor Edit Changed By: Damien Gallagher Version 1.1
  • Date: 20th March 2024 Change Description: Review Changed By: Shannon Binch, Damien Gallagher Version 1.2

2. Terms and Conditions

Copyright Notice

Hardcat Pty Ltd ACN 052 494 818. All rights reserved. Hardcat, Hardcat nGen and Track Your World are registered trademarks and the Hardcat Logo is a trademark of Hardcat Pty Ltd. All other names and marks may be (registered) trademarks of their owners and are used for reference or identification only.


This document is subject to change without notice. Hardcat assumes no responsibility or liability for damages arising from the inability to use this publication or for any omissions from and errors in this publication.


This document is regarded as public.

3. Hardcat Privacy Policy

Hardcat is strongly committed to protecting your privacy when you interact with us, our content, products, and services.


Our goal is to provide services and products that are leading edge. Sometimes this means that we use information that you provide to us about yourself to improve our products and services. We do this to improve your experience in using our products and services. In providing our services and products to you, Hardcat will be transparent about how and why we collect and use your information. In some cases, if you do not want us to collect or use your information in a particular way, then we will give you the opportunity to say so.


The purpose of this policy is to explain:

  • Important information.
  • The personal information we collect and hold What personal information we collect and hold How we collect and hold personal information Disclosure of personal information.
  • Accessing your personal information.
  • Use of your personal information to contact you Protection of your personal information Notications of changes to this policy.

3.1 Important Information

Hardcat complies with the:


  • Information Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its non- commercial activities;
  • Australian Privacy Principles contained in the Privacy Act 1988 (Cth) in relation to its commercial activities
  • Australian Direct Marketing Association Code of Practice in relation to how we market to our customers; and
  • Spam Act 2003 (Cth) in relation to electronic marketing.

3.2 What Personal Information We Collect And Hold

Broadly, we may collect and hold:


  • Personal Details like name and occupation.
  • Contact details like postal, work and email addresses and phone numbers.
  • Financial details like bank account, credit card numbers and your billing and payment history with us.
  • Service-related details like your username, support incidents, enquiries, and complaints.


Hardcat may collect personal information from someone other than you. This may be from:


  • Our dealers, contractors, and other representatives information brokers
  • Agents providing us with purchased marketing lists.


Hardcat collects and holds personal information about you because:


  • We use it to improve and upgrade our products and services
  • We may need it to operate our business
  • We may need it to provide it to other parties in connection with our business.


Without your personal information, we may not be able to communicate effectively with you or supply some services. Whilst Hardcat software may collect information about application usage, Hardcat software applications do not automatically send any sensitive information to Hardcat.

3.3 How We Collect And Hold Personal Information

3.3.1 Information that you specifically give us:

  • Personal information that is required. In some instances, you must provide personal information if you wish to use a particular service, purchase software, or participate in an activity. For example, your country may be required if we need to identify which global service stream to route your request to.


  • Permissions. Sometimes you will be asked to conrm that you agree to a particular activity. For example, you may need to expressly agree that you would like to receive a newsletter or to conrm that you agree to the terms and conditions of using our products.


  • We hold your personal information electronically at our offices in our secured system database.

3.3.2 Data we collect that tracks your activity:

  • Hardcat continually gathers information to monitor use of our online services. This information helps us improve our services and to troubleshoot issues that require attention.


  • This data is usually collected using ‘cookies’. Cookies are small pieces of information that a website sends to your computer’s web browser while you are viewing a website.


  • We only use performance cookies that collect information about how visitors use a website, for instance which pages they go to more often. All information collected by means of cookies is anonymized, aggregated, and only used to develop and track trafc patterns and the volume of use of our

    websites and to improve how our website works. This information is for Hardcat exclusive use and is not shared with any third-party or connected to any other information. We do not collect behavioural, advertising and/or targeting cookies.


  • If you do not want to receive a cookie from our website, you may set your browser to refuse cookies or to notify you when you receive a cookie, which you may then refuse upon such notice. To understand how to do this, please consult your browser’s help section.


  • We use data handling processes so that data shared with Hardcat is stored as safely as possible.

3.4 Disclosure Of Personal Information

3.4.1 Disclosure of information to third parties

Hardcat may disclose your personal information to third parties as reasonably required:


  • To contractors and suppliers who supply or support us in:
    • identity and fraud checking
    • installation, maintenance, and repairs
    • legal and regulatory advice and compliance
    • accounting
    • otherwise providing goods and services that we use to operate our business and provide products and support to you
    • to your authorised representatives
    • if you ask us to do so.


  • Disclosure to third parties may be necessary for the following purposes:
    • to provide the service you wish to use
    • for research purposes relating to the performance, quality, maintenance, and improvement of the Hardcat’s services and products
    • to customise and promote Hardcat services which may be of interest to yourself
    • to provide technical support to you to use the Hardcat’s services
    • if permitted or required by law; or otherwise with your consent.


Hardcat may disclose personal information to overseas recipients but only for the purposes of providing the services you wish to use, or support requested. The countries in which the recipients of your personal information may be located will be primarily based on your own geographic location. That is, from Australia, United States, or in the United Kingdom.


Under no circumstance will Hardcat sell or receive payment for licensing or disclosing your personal information.

3.4.2 Information that you disclose publicly

When using online services, we suggest that you use your discretion and exercise caution when providing your personal information. For instance, if you “share” information that you have posted on a Hardcat website using a social media tool, it is likely that you will be sharing your personal information. Hardcat has a limited capacity to protect personal information that you choose to share in this way.


Note that whenever you post personal information in publicly accessible places, such as chat rooms or message boards, this information becomes available to anyone with access to the internet. This information can be collected and used by others.


In short, if you post personal information (such as your contact details) online, you may receive unwanted messages from other parties in return. Therefore, we recommend that you refrain from posting any information that you do not want seen in these public areas.

3.5 Accessing Your Personal Information

You may request to access to personal information that is held by Hardcat about you. Requests for access will be dealt with by Hardcat in accordance with the Freedom of Information Act 1982.


Hardcat will take reasonable steps to make appropriate correction to personal information so that it is accurate, complete, and up to date.


Hardcat welcomes feedback about privacy issues and will attend to all questions and complaints promptly.


You can contact Hardcat about any privacy issues (including breaches of the Australian Privacy Principles and/or request to access personal information) as follows:

  • By email: privacy@hardcat.com
  • By mail:

       Hardcat Privacy Officer

       Hardcat Pty Ltd

       253 Park Street South Melbourne

      Victoria 3205 Australia

  • By telephone: +61 3 9695 5400


Hardcat will deal with your request to provide a response in a reasonable time – usually within 30 days of receipt of your request. However, we ask that you identify, as clearly as possible, the types of information requested.


Hardcat will not charge you for lodging such a request, but we may recover from you our reasonable costs incurred in supplying you with access to this information.

3.6 Use Of Your Personal Information To Contact You

We will never knowingly send you unsolicited commercial electronic messages. More information on the Spam Act 2003 (https://www.legislation.gov.au/C2004A01214/) is available from the Australian Communications and Media Authority website. 

We may use information that we know about your likes and interests to tell you about other Hardcat products and services when you are online. We may know about your likes and interests because you have provided that information, for instance via a social media platform, or because we have inferred this based on your browsing history, or other data related to your behaviour on Hardcat online services.

3.7 Protection Of Your Personal Information

Hardcat will take all reasonable and practicable steps to ensure that your personal information is properly protected from misuse or loss, and unauthorised access, modification, or disclosure.


At the same time, we are committed to providing innovative and interactive experiences, and to being available to audiences on multiple platforms. Some of those platforms are not operated or controlled by Hardcat, and our ability to protect your personal information is limited.


We encourage you to be vigilant about the protection of your own personal information when using third party services (such as social media platforms). As far as reasonably practicable, we will make sure that our relationships with those third parties include appropriate protection of your privacy.

3.8 Notification Of Changes To The Policy

This policy was last updated on 20th March 2024. In order to check updates to this policy, please visit our privacy policy page on a regular basis.

Can’t find the answer to your question? Get in touch with us and we’ll be happy to help.