Hardcat Module

Help Desk Module
Improve Your Service Management & Reduce Your Costs

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This is the Help desk support engine for improving your service management and reducing costs. A single integrated solution is provided to manage IT service management, fault logging, reporting and resolution as well as change and knowledge management.

Promotes savings through:

    • Efficient service management on all asset management support issues
    • Self-service fault logging for users
    • Accrued knowledge base increases resolution by user or at first line of support
    • Intuitive interface prompts incident management and problem management processes
    • Lowers down-time from faults with faster resolution
    • Improved customer experience when engaging technical support staff
    • Tracks all costs associated with IT problem calls and actions taken along with costs

Automate Admin Tasks

  • Updates asset registry of any status changes on assets as result of Help Desk engagement
  • Alerts all stakeholders when incident or problem identified, logged, actioned and rectified
  • Builds knowledge management reference for problems and resolutions

Discover Why?

Over 3000 blue-chip organisations in over 120 countries around the world have chosen Hardcat for their asset management and data integrity processes.

Help Desk Module
Improve Your Service Management & Reduce Your Costs

Ties IT service management to asset management

Ties IT service management to asset management

Ensures that best practice processes can be engineered to enable the most efficient service management possible on all asset management support issues.
Builds full audit trail for all fault logging

Builds full audit trail for all fault logging

Comprehensive data on all maintenance and fault incidents provides the capability to search and sort assets for reporting and analysis. Automatically builds a searchable knowledge database from past incidents for improved resolution of recurring problems.
Rapid response to incidents

Rapid response to incidents

Hardcat Help Desk provides an effective means to immediately respond to support inquiries. Dramatically improves quick resolution at first line of support.
Reduces burden on help desk staff

Reduces burden on help desk staff

Increased rates of self-resolution through freely available knowledge database and pre-defined processes for service management eliminates many mundane tasks requested of support staff. More time for strategic endeavour.
Break down and track assets by type, cost, location etc.

Break down and track assets by type, cost, location etc.

Find out which asset groups are causing the heaviest burden on support staff and use data to remedy cost or lost productivity anomalies.
One powerful database that can be segregated for different uses, locations, departments or projects

One powerful database that can be segregated for different uses, locations, departments or projects

Simple user interface allowing a short learning curve

Simple user interface allowing a short learning curve

Read Case Studies

“Overall, this is allowing us to deliver a superior service to our customers which is creating a competitive advantage for us in the marketplace as well as maximising the profit and growth potential from this part of our business.”

— Ian Jongen, Products and Marketing Manager, A Nobles & Son Ltd

Interested in finding out more?

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Hardcat Asset Manager for your business

Hardcat Sample Savings

Download brochure PDF

Health Department Hardware Tracking

  • Man hours for mandatory audits reduced by approximately 70%. Annual savings of approximately $85,000.
  • Facilitated greater bargaining power for both new and replacement planning contracts with hardware vendors. Savings in excess of $100,000 in the first year.

Weapons Audit for Whole of State Police Force

  • Man hours for mandatory audits reduced by approximately 80%. Annual savings of $250,000.
  • No longer paying licence fee for Mincom/Ventyx system. Annual savings of $80,000.
  • Dramatic reduction in time spent explaining audit discrepancies. Annual savings of $25,000.
  • Total annual savings of approximatelly $355,000.

—Ian Jongen, Products and Marketing Manager, A Nobles & Son Ltd

“Overall, this is allowing us to deliver a superior service to our customers which is creating a competitive advantage for us in the marketplace as well as maximising the profit and growth potential from this part of our business.”

Try Hardcat for FREE